Policies

If you have any questions about any of our terms and conditions, please email info@copperandrise.com and we will be happy to answer them.

 

Consultation Calls

Prospective clients will be charged a non-refundable $25 fee for their one 30-minute consultation call. If the client and Copper + Rise choose to work together, this fee will be applied to the package.

Booking Terms

The fee agreed upon during your consultation call will be confirmed in writing in a confirmation email within 48 hours. It is your responsibility to check the content of the confirmation email and that you agree with the sessions, dates, fee quoted, and deposit terms (if applicable).

The confirmation email is our contract and receipt confirms your agreement with the session dates and fee agreed. If you have any queries or questions regarding its content, please respond within 48 hours.

Where applicable, all sessions that comprise a package must be completed within a 6 month time period from the date of the first session, except in exceptional circumstances such as illness or pregnancy. If the terms agreed differ, this will be stated in the confirmation email.


Deposit Terms

If your sessions are over 14 days away, we require a non-refundable $200 deposit by bank transfer only. Although not refundable, your deposit is transferable to another date within 6 months of the original booking date if the session is cancelled 48 hours in advance of the booking date.

Payment is required in full if making a booking within 7 days. 

 

Payment and Cancellation Terms

The final balance of payment (the fee, less any deposit paid) will be invoiced and is due 7 days before the first booked session date of any package. Alternative payment arrangements will be considered on request, at the discretion of Copper + Rise. 

Due to the preparation involved, the fee is non-refundable from 48 hours before a scheduled session, except in exceptional circumstances and at the discretion of Copper + Rise.


Deliverables

All style coaches will work to the best of their ability to deliver the best possible results for clients. However, full engagement of the client is required and we respectfully ask that you take time to fill in the information questionnaire emailed to you ahead of time. This is for your benefit to make the most of your investment in our services and expertise.

Please make sure that you are engaged during your sessions by letting people know you are in a meeting and unable to answer the phone or emails. If there is a specific call you need to take, a break can be scheduled to accommodate.

Your style coach will do their best to prepare for the shopping session, however availability of specific stock is out of their control.

In the unlikely event that you have a concern or complaint about the service delivered, please bring it to our attention as soon as possible during the session, or within 48 hours after the session. Our commitment is to get the best results and give you the best service possible, and therefore it is essential that we are aware of any issue as soon as possible so we can rectify the situation and give your concerns our full attention.

To get the best results, open and honest communication is essential, and therefore it is important to bring any concerns to your stylist as soon as you have them so they can be discussed.

Copper In Your pocket membership

Membership cancellation: Member may cancel membership and stop future payments for any reason, with a minimum of 30 days advanced notice. All prior payments are non-refundable.

Suspend your membership: Copper + Rise does not offer the ability to suspend your membership.

Prices: Copper + Rise may change prices, for any reason, with 30 days of notice to the member.

Automatic Renewal: Memberships will automatically renew each month or each year unless either party requests termination (with a 30 day advanced notice).

Group Video Calls: the bi-monthly 60-minute group video style sessions are on a first come, first served basis. If the internet or technology is not capable of a video call by the Member, the Member will forfeit their spot in that call.

 

Data Protection

Any and all information you provide about yourself for the purposes of sessions with your style coach will be held in the strictest confidence, and never shared with anyone outside of Copper + Rise. 

We will never pass such information on to any third parties in any way, unless you have given express permission.